Free shipping on orders $200+ · Same-day dispatch by 2 PM EST · Ships from the USA

Order status

Where is my order?

Enter your order number and the email address used at checkout to see the current status of your order and the items on it.

Your order number is in the confirmation email and on the order page.

Awaiting payment confirmation

The order is recorded and we are waiting on the payment provider. Confirmation is automatic — nothing to do on your side.

Payment confirmed

Orders confirmed by 2 PM EST ship the same day, cold-chain packed, with the lot-matched Certificate of Analysis in the box.

Payment not completed

A failed, cancelled or expired payment session charges nothing. Place the order again from the shop or contact support.

Can't find your order number, or need to change an address before it ships? Use the contact form and a researcher on our support team replies within one business day. Shipping timelines are on the shipping page.